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<p class="MsoNormal" style="background:white"><span style="color:black">Hi Elaine,<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black">Thanks for getting back to me so quickly. I’m running Chimera 1.16 and the URL opens to the webpage fine (I ran the Consurf calculation today). I downloaded it from and opened it with Safari,
but don’t know why the browser would make a difference. Not sure what else to try!<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="color:black">Best wishes,
<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="color:black">Emma<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Pronouns she/her<o:p></o:p></p>
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<p class="MsoNormal">University of Cambridge<o:p></o:p></p>
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<p class="MsoNormal"><b><span style="color:black">From:</span></b><span style="color:black"> Elaine Meng <meng@cgl.ucsf.edu><br>
<b>Sent:</b> Friday, May 13, 2022 4:20:10 PM<br>
<b>To:</b> Emma Belcher <erb76@cam.ac.uk><br>
<b>Cc:</b> chimera-users@cgl.ucsf.edu <chimera-users@cgl.ucsf.edu><br>
<b>Subject:</b> Re: [Chimera-users] Can't open web file</span> <o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">Hi Emma,<br>
I can only guess it's exactly what the message says, it can't read that URL.<br>
<br>
Possibilities:<br>
- you have a very, very old Chimera that can't read https. Must use Chimera 1.12 or newer.<br>
- that URL is not available (did you try entering it into a web browser)? They may only keep results for a certain amount of time. If you did the calculation many days ago, they may have removed the data from their website. To save the data longer-term after
a web service calculation, you should open it in Chimera while the data is "fresh" and then save your Chimera session.<br>
<br>
I hope this helps,<br>
Elaine <br>
-----<br>
Elaine C. Meng, Ph.D. <br>
UCSF Chimera(X) team<br>
Department of Pharmaceutical Chemistry<br>
University of California, San Francisco<br>
<br>
> On May 13, 2022, at 4:26 AM, Emma Belcher via Chimera-users <chimera-users@cgl.ucsf.edu> wrote:<br>
> <br>
> Hi there, <br>
> <br>
> I am a complete beginner with Chimera so apologies for the very basic question. I am trying to open a Consurf output which is a .chimerax file. I have downloaded Chimera to do this and have not changed any default settings (running MacOS Monterey 12.2.1).<br>
> <br>
> When I try to open the file (either by clicking “Open with Chimera” on the file or opening Chimera and going File > Open… and selecting the file), it comes up with the following error message:<br>
> <br>
> Error reading consurf_1652376787.chimerax:<br>
> Couldn't find url '<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fconsurf.tau.ac.il%2Fresults%2F1652376787%2Fmsa_file_fasta.aln.clustalw&data=05%7C01%7Cerb76%40universityofcambridgecloud.onmicrosoft.com%7Cd986033428f04d52880408da34f42645%7C49a50445bdfa4b79ade3547b4f3986e9%7C0%7C0%7C637880520886351409%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=tYqnSzxd6dCdFKafpfAGk4AKs1pq2AS1JQmmKcwkuRw%3D&reserved=0">https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fconsurf.tau.ac.il%2Fresults%2F1652376787%2Fmsa_file_fasta.aln.clustalw&data=05%7C01%7Cerb76%40universityofcambridgecloud.onmicrosoft.com%7Cd986033428f04d52880408da34f42645%7C49a50445bdfa4b79ade3547b4f3986e9%7C0%7C0%7C637880520886351409%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=tYqnSzxd6dCdFKafpfAGk4AKs1pq2AS1JQmmKcwkuRw%3D&reserved=0</a>':
[Errno socket error] [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:661)<br>
> <br>
> I have no idea what this means or how to fix it, so would appreciate any tips!<br>
> <br>
> Thank you, <br>
> Emma Belcher<o:p></o:p></p>
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