[Chimera-users] Problem with running Chimera

[Greg Couch]

Hi Patricia,

We'll need more information about your computer to start to figure out 
what's going wrong.  Please run the "dxdiag" program (without the 
quotes), click on the "Save All Information" button to save the 
information about your computer into a text file. Then email that text 
file as an attachment to chimera-bugs at cgl.ucsf.edu with a description of 
the problem (a copy of your original email will do).  Either I or 
another one of the chimera programmers will look at that information and 
get back to you.  FYI, we only want the information from the System and 
Display tabs, so you can edit the text file to only have those sections 
if you wish.

     HTH,

     Greg


On 09/25/2016 09:40 PM, Patty Tran wrote:
> Hello!
>
> I installed two versions of Chimera (Microsoft Windows 64-bit 
> chimera-1.11.2-win64.exe 
> <https://www.cgl.ucsf.edu/chimera/cgi-bin/secure/chimera-get.py?file=win64/chimera-1.11.2-win64.exe>
> and Microsoft Windows 64-bit chimera-1.11-win64.exe) 
> <https://www.cgl.ucsf.edu/chimera/cgi-bin/secure/chimera-get.py?file=win64/chimera-1.11-win64.exe>
>
> I have only been able to run the program once and that was when I 
> clicked "start program" after installing the 1.11 version.
>
> I have been unable to find the Chimera desktop icons and the program 
> itself in the list of programs. I thought I could find the programs 
> under my C:/Program Files/Chimera but there are no folders.
>
> Could someone provide instruction on how to uninstall the programs and 
> install them so I could find and use the program easily?
>
> Thank you.
> Patricia
>
>
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