Hi Greg,Many thanks for your response. Our IT specialist is out this week, so I will re-connect with her next week to review what you have sent as it is beyond my scope of understanding!
To your questions about where the fail is occurring (the installer vs. one of the files being installed?), I am not sure. The installer seems to run through the entire process (we watch the progress bar go basically to the end), and afterward we get the error message that the install failed. Please see the attached screen cap.
I will for sure follow up as soon as my IT specialist returns.
Thanks so much for being diligent with my issue.
Cheers-Alice Kitterman
Alice Y Chen AY Chen Illustration and Design https://www.facebook.com/AYCIAD https://vimeo.com/user13507144/videos www.aliceychen.com
On Monday, August 9, 2021, 01:11:51 PM EDT, Greg Couch <gregc at cgl.ucsf.edu> wrote:
Hi Alice,
Since you are the customer of the antivirus software, you or your IT specialist need to submit ChimeraX as a false positive to the antivirus vendor. Then, after that knowledge is incorporated by the antivirus software, it should no longer be considered a virus. You didn't say this time if it was the ChimeraX installer, which is cryptographically signed, or if it was one of the files ChimeraX installs. If the latter, then that file would be the one that you submit. And please share which file is causing the problem. I can envision a scenario where the antivirus software complains about a third party package in ChimeraX that doesn't have the latest security fix, and if that is the case, we could update the ChimeraX daily build to work around the issue. But that is normally beyond the scope of antivirus software and would break lots of things besides ChimeraX.
HTH,
Greg
On 8/9/2021 7:23 AM, Alice Chen via Chimera-users wrote:
Hi Tom,
Hi, I contacted you a few weeks ago re: an error message I was receiving in trying to install Chimera X onto a Windows 10 PC laptop. Thank you again for your help with determining that the error message I received had to do with the antivirus software interfering with the install.
In talking with my IT specialist, there's no way for us to disable the antivirus software to get the install to complete. So, do you know if there might another way to get the install to complete? I was able to install an older version of Chimera on that computer, so, is there a possile workaround for Chimera X?
Thanks again- Alice Kitterman
Alice Y Chen AY Chen Illustration and Design https://www.facebook.com/AYCIAD https://vimeo.com/user13507144/videos www.aliceychen.com
On Wednesday, July 14, 2021, 01:25:16 PM EDT, Tom Goddard <goddard at sonic.net> wrote:
Using google to search for IPersistFile that appears in the error message says it is probably your antivirus software interfering with the installation and you may need to turn off antivirus while it installs. It is not a ChimeraX issue. Good luck.
https://www.thewindowsclub.com/ipersistfile-save-failed-error
Tom
On Jul 14, 2021, at 10:17 AM, Alice Chen via Chimera-users <chimera-users at cgl.ucsf.edu> wrote:
Hi Tom, Please see below the email trail. I had my IT specialist try to install ChimeraX again, and the same thing happened: it ran through the install process (watched the progress bar), and at the very end, the error message attached in screen cap format appeared.
I had already had this software program approved to install from our IT head, so, I'm not sure what to do at this point.
Thanks very much-Alice Kitterman
Alice Y Chen AY Chen Illustration and Design https://www.facebook.com/AYCIAD https://vimeo.com/user13507144/videos www.aliceychen.com
On Thursday, July 8, 2021, 08:35:04 PM EDT, Tom Goddard <goddard at sonic.net> wrote:
Is there an error message when ChimeraX it fails to install? What step is the installer dialog showing before it fails?
Tom
On Jul 8, 2021, at 10:28 AM, Alice Chen via Chimera-users <chimera-users at cgl.ucsf.edu> wrote:
Hello, I'm on a Dell XPS 9500 laptop running Windows v. 10.0.2.1000. When my IT specialist tried to install it, it would run the install program but at the very end the install would fail. We were able to install the old non-X version of Chimera. Is there something we should/can do to check, settings-wise?
Cheers-Alice Kitterman
Alice Y Chen AY Chen Illustration and Design https://www.facebook.com/AYCIAD https://vimeo.com/user13507144/videos www.aliceychen.com _______________________________________________
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