[chimerax-users] Main interface does not start

[Tom Goddard]

Hi Tom,

  If ChimeraX won't start anymore I think there are two possibilities 1) your computer updated to a broken graphics driver, or 2) the ChimeraX preference settings got messed up.  The first thing I suggest is trying a ChimeraX daily build.  If that fails then try renaming your preferences directory

C:/Users/<username>/AppData/Local/UCSF/ChimeraX

so ChimeraX won't find it and will start with defaults.  If that works, could you make a zip file of your broken preferences directory and use ChimeraX menu Help / Report a Bug... and include the zip file so we can figure out what went wrong and fix it.  If none of this fixes it you should see if you can update the graphics driver on your computer.  ChimeraX daily builds should show an error message on start-up if the graphics driver is inadequate, but the old ChimeraX 0.9  release may not.

	Tom


> On Dec 3, 2019, at 9:28 PM, Thomas G. Laughlin III <t.laughlin at berkeley.edu> wrote:
> 
> Hi,
> 
> I've been using ChimeraX 0.9 for a while, but today when I tried to open it,
> the group photo comes up and "initializing bundles" then disappears without starting the main interface/GUI. 
> 
> I recently installed items from the toolshed for the first time (2 days ago but ChimeraX worked the day of install) and I tried re-installing ChimeraX without success.
> 
> This is on a Windows 10 OS with intel integrated graphics.
> 
> Any suggestions on what to do to diagnose and correct the problem?
> 
> Thanks for the help,
> -Tom
> 
> -- 
> Thomas G. Laughlin III
> PhD MCB (BBSB, Candidate) | Univ. of California-Berkeley | Present
> BS Biochemistry | Univ. of Missouri-Columbia | 2014
> t.laughlin at berkeley.edu <mailto:t.laughlin at berkeley.edu>
> 
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