[chimerax-users] ChimeraX does not start after installation

[Tom Goddard]

Hi Józef,

  Try starting ChimeraX from a Windows Command Prompt with the debug option

"c:\Program Files\ChimeraX\bin\ChimeraX-console.exe" --debug

and you will probably get a Python traceback which will give some clue as to what is going wrong.  If your graphics driver is not functioning ChimeraX is supposed to show you a window with an error message, but perhaps this has not been tested on Windows.

	Tom



> On Mar 12, 2020, at 3:17 AM, Lewandowski, Jozef <J.R.Lewandowski at warwick.ac.uk> wrote:
> 
> Hi, 
> 
> I am trying to get ChimeraX on a Windows 10 installation on a workstation with 4 GPUs (RTX 2080Ti).
> The program installs just fine but when I start it, it shows the splash screen up to Loading main interface and then quits. I have tried both with the 0.92 release and the daily_build.
> Any chance you could help with with getting it to work?
> Browsing archives I learned that this may be down to some incompatibilities with drivers.
> The onboard graphics is ASPEED Graphics Family  with driver version 9.0.10.102
> The four Nvidia GeForce RTX2080Ti have driver 26.21.14.4219 installed (I updated to the latest drivers hoping it fixes it - it doesn't).
> Any ideas or suggestions?
> 
> Thanks,
> Józef
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