[chimerax-users] Loss of image quality

[Elaine Meng]

Hi Lucas,
If you mean you were using the same version of ChimeraX before and after the problem appeared (or even if you were using different versions), it could be due to a change on your computer, e.g. software update. 

At least on my Mac, the 3/24 build with a similar command gives me a high-quality image.

If you use ChimeraX menu: Help... Report a Bug, the report it sends us would include some of your computer specs and might possibly help in solving the problem.  It would also help if you would attach an example of what you mean by bad-quality image to the report, and include your e-mail address, assuming you want feedback.

Best,
Elaine
-----
Elaine C. Meng, Ph.D.                       
UCSF Chimera(X) team
Department of Pharmaceutical Chemistry
University of California, San Francisco

> On Mar 26, 2020, at 2:58 AM, Lucas Tafur <lucastafurp at gmail.com> wrote:
> 
> Hi,
> I hope everything is going well considering the circumstances. I've been enjoying ChimeraX but have now encountered an annoying issue. Without any apparent reason, the quality of my rendered images becomes very bad, eventhough I'm using the same command and sampling. I've been saving using the following command:
> 
> save C:\Users\XXXXX.png transparentBackground true supersample 3
> 
> It always worked fine until this week (actually, two days ago the quality was still good). Suddenly it started getting bad. 
> 
> I'm using version 0.93. 
> Any help would be appreciated.
> Best,
> Lucas