[chimerax-users] An urgent question about Chimera (need help)

[Elaine Meng]

Dear Meng Lu,
For  a Chimera error like this, please do not send e-mail.  Instead, right after you get the problem, use the menu in Chimera: Help... Report a Bug (or click "Report Bug" on the error dialog).  You should also save a session file and attach it to this bug report, because we may not be able to figure it out unless we have the same structure you are trying to minimize.  Include your e-mail address on the bug report if you want a reply.

It is OK to send other questions about Chimera by e-mail, but this is the wrong e-mail address.  This is the address for the ChimeraX program, which is different than Chimera.  The address for Chimera is given in the Chimera "Contact us" page:
<https://www.rbvi.ucsf.edu/chimera/docs/feedback.html>

Good luck,
Elaine
-----
Elaine C. Meng, Ph.D.                       
UCSF Chimera(X) team
Department of Pharmaceutical Chemistry
University of California, San Francisco

> On Mar 5, 2021, at 6:30 AM, 陆萌 <15161469825 at 163.com> wrote:
> 
> Dear developers:
>     I have always failed to minimize my structure in Chimera, even if I reinstalled my Chimera or tried another version of Chimera. I can not fix this bug by myself, so I have to ask for help to you. I'll appreciate very much if you can help me solve the problem. Thank you very much!
> Sincerely!
> Meng Lu
> 2021.3.5
> 
> <Rely log of Bug in Chimera Meng Lu.txt>