[chimerax-users] What to do if chimerax encounters a problem that cannot be opened？

[Tom Goddard]

Hi Yuxia,

That crash report says the Mac graphics driver crashed.  I've never seen that on an M1 Mac in the past 2 years since they have been out.  The error also says texture descriptor has width zero.  I'm not sure if means it was trying to create a 0 width window image, in any case that should not crash.

First think I would suggest is updating your macOS 12.1 to the current macOS 12.5.  The graphics driver comes with macOS and maybe a newer graphics driver will fix this.

The second thing is that maybe the trouble is caused by some ChimeraX preferences setting.  You can try moving your ChimeraX preferences so that ChimeraX starts with factory defaults.

	mv ~/Library/Application\ Support/ChimeraX  ~/Library/Application\ Support/ChimeraX.previous

then try starting ChimeraX.

I've made a ChimeraX bug report so we can follow up on this problem.

	https://www.rbvi.ucsf.edu/trac/ChimeraX/ticket/7544

  Tom


> On Sep 1, 2022, at 2:34 AM, 胡玉霞 via ChimeraX-users <chimerax-users at cgl.ucsf.edu> wrote:
> 
> Greetings.
> 
> Thank you for the great work you have done for ChimeraX development to meet the research needs of the majority of researchers. Recently, I have encountered a problem with the ChimeraX, when I open the software I have the following prompt and then the software does not work properly. So I would like to ask if there is an update for ChimeraX (the version I am using is macChimeraX-1.4.dmg, my computer system is macOS Monterey 12.1) or if I need to download the appropriate plugins and where can I download the plugins?
> 
> Thanks for reading the email and I look forward to hearing from you.
> 
> Yuxia Hu    
> Fudan University
> 
> 
> 
> <Screen Shot 2022-09-01 at 15.47.03.png>
> 
> 
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