[chimerax-users] What to do if chimerax encounters a problem that cannot be opened？

[Tom Goddard]

Glad you got it to work!  Sounds like either the original installation was corrupted or the ChimeraX preferences were corrupted.

	Tom

> On Sep 5, 2022, at 7:36 PM, 胡玉霞 <18111510056 at fudan.edu.cn> wrote:
> 
> Thanks for all your suggestions, I tried updating the system version to macOS 12.5 and it didn't work. Because I had deleted the corresponding program (as well as the ChimeraX preferences setting file) when the software error occurred previously, changing the system preference did not apply, but I found that trying to install it a few more times and moving the ChimeraX preferences after a new error file was generated was able to install it successfully and open it normally. Thanks again!
> 
> 
>> -----Original Messages-----
>> From: "Tom Goddard" <goddard at sonic.net>
>> Sent Time: 2022-09-02 03:21:47 (Friday)
>> To: "胡玉霞" <18111510056 at fudan.edu.cn>
>> Cc: chimerax-users at cgl.ucsf.edu
>> Subject: Re: [chimerax-users] What to do if chimerax encounters a problem that cannot be opened？
>> 
>> One further suggestion is you might try if your Mac has an M1 CPU, try the native M1 Mac version of ChimeraX which is under the Technology Preview section at the bottom of the ChimeraX download page.
>> 
>> 	Tom
>> 
>> 
>>> On Sep 1, 2022, at 12:16 PM, Tom Goddard <goddard at sonic.net> wrote:
>>> 
>>> Hi Yuxia,
>>> 
>>> That crash report says the Mac graphics driver crashed.  I've never seen that on an M1 Mac in the past 2 years since they have been out.  The error also says texture descriptor has width zero.  I'm not sure if means it was trying to create a 0 width window image, in any case that should not crash.
>>> 
>>> First think I would suggest is updating your macOS 12.1 to the current macOS 12.5.  The graphics driver comes with macOS and maybe a newer graphics driver will fix this.
>>> 
>>> The second thing is that maybe the trouble is caused by some ChimeraX preferences setting.  You can try moving your ChimeraX preferences so that ChimeraX starts with factory defaults.
>>> 
>>> 	mv ~/Library/Application\ Support/ChimeraX  ~/Library/Application\ Support/ChimeraX.previous
>>> 
>>> then try starting ChimeraX.
>>> 
>>> I've made a ChimeraX bug report so we can follow up on this problem.
>>> 
>>> 	https://www.rbvi.ucsf.edu/trac/ChimeraX/ticket/7544
>>> 
>>> Tom
>>> 
>>> 
>>>> On Sep 1, 2022, at 2:34 AM, 胡玉霞 via ChimeraX-users <chimerax-users at cgl.ucsf.edu> wrote:
>>>> 
>>>> Greetings.
>>>> 
>>>> Thank you for the great work you have done for ChimeraX development to meet the research needs of the majority of researchers. Recently, I have encountered a problem with the ChimeraX, when I open the software I have the following prompt and then the software does not work properly. So I would like to ask if there is an update for ChimeraX (the version I am using is macChimeraX-1.4.dmg, my computer system is macOS Monterey 12.1) or if I need to download the appropriate plugins and where can I download the plugins?
>>>> 
>>>> Thanks for reading the email and I look forward to hearing from you.
>>>> 
>>>> Yuxia Hu    
>>>> Fudan University
>>>> 
>>>> 
>>>> 
>>>> <Screen Shot 2022-09-01 at 15.47.03.png>
>>>> 
>>>> 
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>>> 
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