[chimerax-users] ChimeraX Log window remains blank

[Scott White]

Thanks Tom,

The "Report a Bug" feature doesn't appear to work either (pressing "submit" doesn't do anything). I will follow up directly with you via email, rather than fill up everyone's inbox.

many thanks,
Scott
_______________________________________

  Dr Scott A. White  SFHEA
  School of Biosciences, Room T716
  University of Birmingham,    B15 2TT
     E: s.a.white at bham.ac.uk<mailto:s.a.white at bham.ac.uk>
     T: +44-(0)121-414-7534

  Office Hours
    Generally Tues 10am - 11am, Wed 3 pm - 4 pm
    Please contact me for an appointment.
______________________________________
________________________________
From: goddard at sonic.net <goddard at sonic.net>
Sent: 12 January 2023 22:28
To: Scott White (Biosciences) <s.a.white at bham.ac.uk>
Cc: chimerax-users at cgl.ucsf.edu <chimerax-users at cgl.ucsf.edu>
Subject: Re: [chimerax-users] ChimeraX Log window remains blank

Hi Scott,

  This most likely indicates that your Windows graphics driver was updated and is broken.  The Log is a Qt window toolkit html pane and may fail to show anything if the graphics driver has a problem.  A way to test that theory is try ChimeraX menu entry Help / User Guide.  That will show another html window and if that one is blank then it really is the html panes that are all broken.  Updating your graphics driver would probably be the only possible fix.

  The log panel should still appear in the ChimeraX main window if the graphics driver is the cause of the trouble.  Possibly you changed a ChimeraX setting that tells it whether to show the Log on startup and whether it should be docked in the main window.  If you show the Log panel and right click on it will popup a menu that has options "Start at ChimeraX Startup" and "Dockable Tool".  Make sure both of those menu entries have checkmarks next to them.

  In general it is better to report bugs using ChimeraX menu entry Help / Report a Bug... since that way we get info on your exact operating system and graphics driver.

Tom

On Jan 12, 2023, at 1:43 PM, Scott White via ChimeraX-users <chimerax-users at cgl.ucsf.edu> wrote:

Hi,

Sorry if this is a dumb question, but recently when starting ChimeraX the Log window is not on Display. Opening the Log window (Tools> log) opens it as a separate window, and whether docked or free-floating the Log window remains blank no matter what I do. Even just "open 1nov" on the command line will download and open the PDB entry 1NOV, but no text appears in the Log window.

I've tried a fresh install of ChimeraX 1.5 to no avail. I've tried opening an older version of ChimeraX, which despite having worked countless times before, now shows the same behaviour regarding the Log window as my abberant ChimeraX 1.5. I've tried rebooting the computer - no fix. I've tried "log clear" and "log show".

It's a Windows 10, university owned PC. I don't have the issue on other computers.

Is it a software clash?

Thanks in advance for any help or advice.

Scott

_______________________________________

  Dr Scott A. White  SFHEA
  School of Biosciences, Room T716
  University of Birmingham,    B15 2TT
     E: s.a.white at bham.ac.uk<mailto:s.a.white at bham.ac.uk>
     T: +44-(0)121-414-7534

  Office Hours
    Generally Tues 10am - 11am, Wed 3 pm - 4 pm
    Please contact me for an appointment.
______________________________________
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