[chimerax-users] ChimeraX does not start after installation

Mon Jun 15 09:46:54 PDT 2020

Hi Józef,

  The reason ChimeraX does not start on hour Windows computer is given in the middle of this error message:

ERROR: ChimeraX requires OpenGL graphics version 3.3.
Your computer graphics driver provided version 1.1

Your OpenGL graphics driver is not working.  Version 1.1 is from the 1990s and is what Windows gives you when you have no working graphics driver.  So the fix will be to install a working graphics driver.

  When ChimeraX does not get a usable graphics driver it is supposed to still start and present a message explaining this.  I am not sure why it crashed in your case.  But I see in your error message

Windows fatal exception: code 0x80000003

and searching online this says you have misconfigured Windows system files.  All the top hits when searching for that error look like scams telling you how to use their special utility to "fix" your system.  Be cautious -- I would not suggest running any spacial "cleaner" tools as they are usually malware.

  Tom

> On Jun 14, 2020, at 9:54 AM, Lewandowski, Jozef <J.R.Lewandowski at warwick.ac.uk> wrote:
> 
> Hi Tom, 
> 
> I finally got to run ChimeraX-console with --debug (did not have access to the machine during lockdown) to see why ChimeraX does not start on my system. I am pasting the output below message. Can you give me any pointers on how to make my ChimeraX installation to work. From a cursory look it seems there is a problem with OpenGL implementation.
> Any tips would be welcome. I had latest Nvidia studio drivers, now I updated to the latest Nvidia gaming drivers and the problem with starting ChimeraX persists.
> 
> Thanks,
> Józef
> 
> Starting main interface
> [15380:7256:0608/122433.144:ERROR:gl_surface_wgl.cc <http://gl_surface_wgl.cc/>(391)] wglCreatePbufferARB not available.
> [15380:7256:0608/122433.144:ERROR:gl_surface_qt.cpp(200)] Requested OpenGL implementation is not supported. Implementation: 1
> Windows fatal exception: code 0x80000003
> 
> Thread 0x000010d4 (most recent call first):
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\ssl.py", line 1139 in do_handshake
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\ssl.py", line 870 in _create
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\ssl.py", line 423 in wrap_socket
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\http\client.py", line 1422 in connect
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\http\client.py", line 966 in send
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\http\client.py", line 1026 in _send_output
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\http\client.py", line 1247 in endheaders
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\http\client.py", line 1298 in _send_request
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\http\client.py", line 1252 in request
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\urllib\request.py", line 1319 in do_open
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\urllib\request.py", line 1362 in https_open
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\urllib\request.py", line 503 in _call_chain
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\urllib\request.py", line 543 in _open
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\urllib\request.py", line 525 in open
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\urllib\request.py", line 222 in urlopen
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\site-packages\chimerax\core\toolshed\available.py", line 37 in load
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\site-packages\chimerax\core\toolshed\__init__.py", line 444 in reload_available
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\threading.py", line 870 in run
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\threading.py", line 926 in _bootstrap_inner
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\threading.py", line 890 in _bootstrap
> 
> Thread 0x00001c4c (most recent call first):
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\site-packages\chimerax\ui\gui.py", line 879 in _populate_menus
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\site-packages\chimerax\ui\gui.py", line 458 in __init__
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\site-packages\chimerax\ui\gui.py", line 196 in build
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\site-packages\ChimeraX_main.py", line 617 in init
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\site-packages\ChimeraX_main.py", line 895 in <module>
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\runpy.py", line 85 in _run_code
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\runpy.py", line 193 in _run_module_as_main
> ERROR: ChimeraX requires OpenGL graphics version 3.3.
> Your computer graphics driver provided version 1.1
> Try updating your graphics driver.
> Traceback (most recent call last):
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\site-packages\chimerax\ui\graphics.py", line 56, in event
>     self._check_opengl()
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\site-packages\chimerax\ui\graphics.py", line 76, in _check_opengl
>     self._check_for_bad_intel_driver()
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\site-packages\chimerax\ui\graphics.py", line 86, in _check_for_bad_intel_driver
>     if r.opengl_vendor() == 'Intel':
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\site-packages\chimerax\graphics\opengl.py", line 980, in opengl_vendor
>     return GL.glGetString(GL.GL_VENDOR).decode('utf-8')
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\site-packages\OpenGL\platform\baseplatform.py", line 415, in __call__
>     return self( *args, **named )
>   File "src\errorchecker.pyx", line 58, in OpenGL_accelerate.errorchecker._ErrorChecker.glCheckError
> OpenGL.error.GLError: GLError(
>         err = 1282,
>         description = b'invalid operation',
>         baseOperation = glGetString,
>         cArguments = (GL_VENDOR,)
> )
> Windows fatal exception: access violation
> 
> Thread 0x000010d4 (most recent call first):
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\ssl.py", line 929 in read
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\ssl.py", line 1071 in recv_into
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\socket.py", line 589 in readinto
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\http\client.py", line 267 in _read_status
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\http\client.py", line 306 in begin
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\http\client.py", line 1344 in getresponse
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\urllib\request.py", line 1322 in do_open
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\urllib\request.py", line 1362 in https_open
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\urllib\request.py", line 503 in _call_chain
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\urllib\request.py", line 543 in _open
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\urllib\request.py", line 525 in open
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\urllib\request.py", line 222 in urlopen
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\site-packages\chimerax\core\toolshed\available.py", line 37 in load
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\site-packages\chimerax\core\toolshed\__init__.py", line 444 in reload_available
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\threading.py", line 870 in run
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\threading.py", line 926 in _bootstrap_inner
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\threading.py", line 890 in _bootstrap
> 
> Current thread 0x00001c4c (most recent call first):
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\site-packages\chimerax\ui\gui.py", line 702 in rapid_access_shown
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\site-packages\chimerax\ui\gui.py", line 203 in build
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\site-packages\ChimeraX_main.py", line 617 in init
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\site-packages\ChimeraX_main.py", line 895 in <module>
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\runpy.py", line 85 in _run_code
>   File "C:\Program Files\ChimeraX 1.0\bin\lib\runpy.py", line 193 in _run_module_as_main
> From: Tom Goddard <goddard at sonic.net>
> Sent: Thursday, March 12, 2020 9:37 PM
> To: Lewandowski, Jozef <J.R.Lewandowski at warwick.ac.uk>
> Cc: chimerax-users at cgl.ucsf.edu <chimerax-users at cgl.ucsf.edu>
> Subject: Re: [chimerax-users] ChimeraX does not start after installation
>  
> Hi Józef,
> 
>   Try starting ChimeraX from a Windows Command Prompt with the debug option
> 
> "c:\Program Files\ChimeraX\bin\ChimeraX-console.exe" --debug
> 
> and you will probably get a Python traceback which will give some clue as to what is going wrong.  If your graphics driver is not functioning ChimeraX is supposed to show you a window with an error message, but perhaps this has not been tested on Windows.
> 
> Tom
> 
> 
> 
>> On Mar 12, 2020, at 3:17 AM, Lewandowski, Jozef <J.R.Lewandowski at warwick.ac.uk <mailto:J.R.Lewandowski at warwick.ac.uk>> wrote:
>> 
>> Hi, 
>> 
>> I am trying to get ChimeraX on a Windows 10 installation on a workstation with 4 GPUs (RTX 2080Ti).
>> The program installs just fine but when I start it, it shows the splash screen up to Loading main interface and then quits. I have tried both with the 0.92 release and the daily_build.
>> Any chance you could help with with getting it to work?
>> Browsing archives I learned that this may be down to some incompatibilities with drivers.
>> The onboard graphics is ASPEED Graphics Family  with driver version 9.0.10.102
>> The four Nvidia GeForce RTX2080Ti have driver 26.21.14.4219 installed (I updated to the latest drivers hoping it fixes it - it doesn't).
>> Any ideas or suggestions?
>> 
>> Thanks,
>> Józef
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