[chimerax-users] ChimeraX for Windows 10 Not Starting

[Mason Long]

Hi,

We're having problems getting ChimeraX to run on Windows 10 21H1.

Each time we try running it, the cursor spins for a second or so and then
nothing happens.

I checked the Event Viewer and see every time we try running it an error
event shows up in the Windows Application Error Event Log.

Here's the output that shows up in the log for each of those versions:

----------------------------------------
Faulting application name: ChimeraX.exe, version: 1.2.5.0, time stamp:
0x60ab2a1d
Faulting module name: Qt5WebEngineCore.dll, version: 5.15.2.0, time stamp:
0x5fad38ab
Exception code: 0x80000003
Fault offset: 0x000000000014baff
Faulting process id: 0x2b14
Faulting application start time: 0x01d795f43b7d3176
Faulting application path: C:\Program Files\ChimeraX 1.2.5\bin\ChimeraX.exe
Faulting module path: C:\Program Files\ChimeraX
1.2.5\bin\lib\site-packages\PyQt5\Qt\bin\Qt5WebEngineCore.dll
Report Id: db7d3af7-6986-47ed-ba27-3ce5e6bfcbae
Faulting package full name:
Faulting package-relative application ID:
----------------------------------------
Faulting application name: ChimeraX.exe, version: 1.1.0.0, time stamp:
0x5f5afaf7
Faulting module name: Qt5WebEngineCore.dll, version: 5.12.9.0, time stamp:
0x5ee3364a
Exception code: 0x80000003
Fault offset: 0x0000000001989fb3
Faulting process id: 0x25d4
Faulting application start time: 0x01d795f5be3a354e
Faulting application path: C:\Program Files\ChimeraX 1.1\bin\ChimeraX.exe
Faulting module path: C:\Program Files\ChimeraX
1.1\bin\lib\site-packages\PyQt5\Qt\bin\Qt5WebEngineCore.dll
Report Id: 5284e8f0-d191-4d3d-a49f-a93dc84117b0
Faulting package full name:
Faulting package-relative application ID:
----------------------------------------
Faulting application name: ChimeraX.exe, version: 1.3.0.0, time stamp:
0x611f7fb2
Faulting module name: Qt5WebEngineCore.dll, version: 5.15.2.0, time stamp:
0x5fad38ab
Exception code: 0x80000003
Fault offset: 0x000000000014baff
Faulting process id: 0x2940
Faulting application start time: 0x01d795f6781afa93
Faulting application path: C:\Program Files\ChimeraX
1.3.dev202108200941\bin\ChimeraX.exe
Faulting module path: C:\Program Files\ChimeraX
1.3.dev202108200941\bin\lib\site-packages\PyQt5\Qt\bin\Qt5WebEngineCore.dll
Report Id: c07bfcd1-8b63-4e87-9217-a1a77cc449f8
Faulting package full name:
Faulting package-relative application ID:
----------------------------------------

As you can see, this happens on both of the most recent production versions
of ChimeraX (1.2.5 and 1.1.0.0) as well as on the latest daily build
(1.3.dev202108200941) as of 8/20/2021.

Please let me know if there's any more information you need from us.

Thanks,
Mason
-- 

Mason Long
Information Technology Consultant
ITS Client Technology
Natural Resources Building 211C
Humboldt State University
1 Harpst St. Arcata, CA 95521
(707) 826-5636
(email only for now)

Create a new request for help at http://www.humboldt.edu/ithelp
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://plato.cgl.ucsf.edu/pipermail/chimerax-users/attachments/20210820/ce8b78c5/attachment.html>