[chimerax-users] ChimeraX for Windows 10 Not Starting

[Greg Couch]

Are you using Intel graphics?  If so, please update your graphics 
driver.  If not, or if that doesn't fix it, send me email and we'll 
start a ticket to figure it out.

     -- Greg

On 8/20/2021 3:21 PM, Mason Long via ChimeraX-users wrote:
> Hi,
>
> We're having problems getting ChimeraX to run on Windows 10 21H1.
>
> Each time we try running it, the cursor spins for a second or so and 
> then nothing happens.
>
> I checked the Event Viewer and see every time we try running it an 
> error event shows up in the Windows Application Error Event Log.
>
> Here's the output that shows up in the log for each of those versions:
>
> ----------------------------------------
> Faulting application name: ChimeraX.exe, version: 1.2.5.0, time stamp: 
> 0x60ab2a1d
> Faulting module name: Qt5WebEngineCore.dll, version: 5.15.2.0, time 
> stamp: 0x5fad38ab
> Exception code: 0x80000003
> Fault offset: 0x000000000014baff
> Faulting process id: 0x2b14
> Faulting application start time: 0x01d795f43b7d3176
> Faulting application path: C:\Program Files\ChimeraX 
> 1.2.5\bin\ChimeraX.exe
> Faulting module path: C:\Program Files\ChimeraX 
> 1.2.5\bin\lib\site-packages\PyQt5\Qt\bin\Qt5WebEngineCore.dll
> Report Id: db7d3af7-6986-47ed-ba27-3ce5e6bfcbae
> Faulting package full name:
> Faulting package-relative application ID:
> ----------------------------------------
> Faulting application name: ChimeraX.exe, version: 1.1.0.0, time stamp: 
> 0x5f5afaf7
> Faulting module name: Qt5WebEngineCore.dll, version: 5.12.9.0, time 
> stamp: 0x5ee3364a
> Exception code: 0x80000003
> Fault offset: 0x0000000001989fb3
> Faulting process id: 0x25d4
> Faulting application start time: 0x01d795f5be3a354e
> Faulting application path: C:\Program Files\ChimeraX 1.1\bin\ChimeraX.exe
> Faulting module path: C:\Program Files\ChimeraX 
> 1.1\bin\lib\site-packages\PyQt5\Qt\bin\Qt5WebEngineCore.dll
> Report Id: 5284e8f0-d191-4d3d-a49f-a93dc84117b0
> Faulting package full name:
> Faulting package-relative application ID:
> ----------------------------------------
> Faulting application name: ChimeraX.exe, version: 1.3.0.0, time stamp: 
> 0x611f7fb2
> Faulting module name: Qt5WebEngineCore.dll, version: 5.15.2.0, time 
> stamp: 0x5fad38ab
> Exception code: 0x80000003
> Fault offset: 0x000000000014baff
> Faulting process id: 0x2940
> Faulting application start time: 0x01d795f6781afa93
> Faulting application path: C:\Program Files\ChimeraX 
> 1.3.dev202108200941\bin\ChimeraX.exe
> Faulting module path: C:\Program Files\ChimeraX 
> 1.3.dev202108200941\bin\lib\site-packages\PyQt5\Qt\bin\Qt5WebEngineCore.dll
> Report Id: c07bfcd1-8b63-4e87-9217-a1a77cc449f8
> Faulting package full name:
> Faulting package-relative application ID:
> ----------------------------------------
>
> As you can see, this happens on both of the most recent production 
> versions of ChimeraX (1.2.5 and 1.1.0.0) as well as on the latest 
> daily build (1.3.dev202108200941) as of 8/20/2021.
>
> Please let me know if there's any more information you need from us.
>
> Thanks,
> Mason
> -- 
>
> Mason Long
> Information Technology Consultant
> ITS Client Technology
> Natural Resources Building 211C
> Humboldt State University
> 1 Harpst St. Arcata, CA 95521
> (707) 826-5636
> (email only for now)
>
> Create a new request for help at http://www.humboldt.edu/ithelp 
> <http://www.humboldt.edu/ithelp>
>
>
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