[chimerax-users] ChimeraX for Windows 10 Not Starting

[Mason Long]

Thanks Greg. That appears to be the issue.

We have an older lab that's using the Intel graphics adapter because having
the AMD graphics drivers enabled while connecting to them via RDP results
in several applications not running in the RDP session (completely separate
issue not related to ChimeraX).

I just signed on to two other labs; one running Nvidia cards and another in
our AVD environment with Nvidia GPUs enabled and it works fine in both of
those environments.

I appreciate your quick response!

-Mason

On Fri, Aug 20, 2021 at 3:28 PM Greg Couch <gregc at cgl.ucsf.edu> wrote:

> Are you using Intel graphics?  If so, please update your graphics driver.
> If not, or if that doesn't fix it, send me email and we'll start a ticket
> to figure it out.
>
>     -- Greg
> On 8/20/2021 3:21 PM, Mason Long via ChimeraX-users wrote:
>
> Hi,
>
> We're having problems getting ChimeraX to run on Windows 10 21H1.
>
> Each time we try running it, the cursor spins for a second or so and then
> nothing happens.
>
> I checked the Event Viewer and see every time we try running it an error
> event shows up in the Windows Application Error Event Log.
>
> Here's the output that shows up in the log for each of those versions:
>
> ----------------------------------------
> Faulting application name: ChimeraX.exe, version: 1.2.5.0, time stamp:
> 0x60ab2a1d
> Faulting module name: Qt5WebEngineCore.dll, version: 5.15.2.0, time stamp:
> 0x5fad38ab
> Exception code: 0x80000003
> Fault offset: 0x000000000014baff
> Faulting process id: 0x2b14
> Faulting application start time: 0x01d795f43b7d3176
> Faulting application path: C:\Program Files\ChimeraX 1.2.5\bin\ChimeraX.exe
> Faulting module path: C:\Program Files\ChimeraX
> 1.2.5\bin\lib\site-packages\PyQt5\Qt\bin\Qt5WebEngineCore.dll
> Report Id: db7d3af7-6986-47ed-ba27-3ce5e6bfcbae
> Faulting package full name:
> Faulting package-relative application ID:
> ----------------------------------------
> Faulting application name: ChimeraX.exe, version: 1.1.0.0, time stamp:
> 0x5f5afaf7
> Faulting module name: Qt5WebEngineCore.dll, version: 5.12.9.0, time stamp:
> 0x5ee3364a
> Exception code: 0x80000003
> Fault offset: 0x0000000001989fb3
> Faulting process id: 0x25d4
> Faulting application start time: 0x01d795f5be3a354e
> Faulting application path: C:\Program Files\ChimeraX 1.1\bin\ChimeraX.exe
> Faulting module path: C:\Program Files\ChimeraX
> 1.1\bin\lib\site-packages\PyQt5\Qt\bin\Qt5WebEngineCore.dll
> Report Id: 5284e8f0-d191-4d3d-a49f-a93dc84117b0
> Faulting package full name:
> Faulting package-relative application ID:
> ----------------------------------------
> Faulting application name: ChimeraX.exe, version: 1.3.0.0, time stamp:
> 0x611f7fb2
> Faulting module name: Qt5WebEngineCore.dll, version: 5.15.2.0, time stamp:
> 0x5fad38ab
> Exception code: 0x80000003
> Fault offset: 0x000000000014baff
> Faulting process id: 0x2940
> Faulting application start time: 0x01d795f6781afa93
> Faulting application path: C:\Program Files\ChimeraX
> 1.3.dev202108200941\bin\ChimeraX.exe
> Faulting module path: C:\Program Files\ChimeraX
> 1.3.dev202108200941\bin\lib\site-packages\PyQt5\Qt\bin\Qt5WebEngineCore.dll
> Report Id: c07bfcd1-8b63-4e87-9217-a1a77cc449f8
> Faulting package full name:
> Faulting package-relative application ID:
> ----------------------------------------
>
> As you can see, this happens on both of the most recent production
> versions of ChimeraX (1.2.5 and 1.1.0.0) as well as on the latest daily
> build (1.3.dev202108200941) as of 8/20/2021.
>
> Please let me know if there's any more information you need from us.
>
> Thanks,
> Mason
> --
>
> Mason Long
> Information Technology Consultant
> ITS Client Technology
> Natural Resources Building 211C
> Humboldt State University
> 1 Harpst St. Arcata, CA 95521
> (707) 826-5636
> (email only for now)
>
> Create a new request for help at http://www.humboldt.edu/ithelp
>
> _______________________________________________
> ChimeraX-users mailing listChimeraX-users at cgl.ucsf.edu
> Manage subscription:https://www.rbvi.ucsf.edu/mailman/listinfo/chimerax-users
>
>

-- 

Mason Long
Information Technology Consultant
ITS Client Technology
Natural Resources Building 211C
Humboldt State University
1 Harpst St. Arcata, CA 95521
(707) 826-5636
(email only for now)

Create a new request for help at http://www.humboldt.edu/ithelp
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