[chimerax-users] win10 chimeraX1.1 cannot open after adding a RAM to computer

[Jianping Wu]

Hi Tom,
I tried again and the problem has solved by updating the graphics driver. Thank you so much!
(please ignore my previous email)


Best,
Jianping
















At 2021-02-09 02:18:11, "Tom Goddard" <goddard at sonic.net> wrote:

Hi Jianping,


  Adding memory to your computer should not break ChimeraX -- that is probably not the problem.  Two possible problems are 1) your graphics driver got updated and no longer works -- in that case update your graphics driver, or 2) your ChimeraX settings got corrupted.  On Windows the settings are in


C:\Users\yourname\AppData\Local\UCSF\ChimeraX\



Remove or rename that directory and ChimeraX will use default settings and perhaps it will start.


Tom


On Feb 7, 2021, at 9:06 PM, Jianping Wu <wujp0828 at 163.com> wrote:


Hi all,


I cannot open chimeraX1.1 in my PC after I adding a memory to the computer (Win10 system). All other programs in my PC are not affected. The GUI just did not show up after I click the icon. There was no error message. The wired thing was even after I removed the added memory, I still cannot open it. Re-installation of chimeraX was also not helpful. 
Can anyone help me with it? 


Thanks a lot!
Jianping
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